Refund Policy – Kullu Karishma
At Kullu Karishma, customer satisfaction is our top priority. If you are not fully happy with your purchase, we offer a simple and transparent refund process.
Please read the details below carefully to understand how refunds are handled:
Eligibility for Refund
- Refunds are applicable only for products that are defective, damaged, or incorrect at the time of delivery.
- Products must be unused, unwashed, and returned in their original packaging with all tags intact.
- A refund request must be initiated within 7 days of receiving your order.
Non-Refundable Items
- Customized or personalized products are non-refundable unless they are found to be defective or damaged.
- Items showing signs of usage, damage due to customer mishandling, or alterations will not qualify for a refund.
Refund Process
- To request a refund, please email us at saleskullukarishma@gmail.com with your order number, photos of the product, and reason for the refund.
- Once your request is approved, we will initiate the refund to your original payment method within 7-10 business days.
Shipping Costs
- Shipping charges are non-refundable unless the return is due to an error on our part (defective, damaged, or incorrect item sent).
Cancellation and Refunds
- If you cancel an order before it has been shipped, a full refund will be processed.
- Once the product has been shipped, the standard refund process applies.
Contact Us
If you have any questions about our refund policy or need assistance, feel free to reach out to us at:
Email: saleskullukarishma@gmail.com
Phone: +91- 999 974 7041
We are always here to help!